30 DAY NO QUIBBLE RETURNS
Returns requests should be made within 30 days from the date the goods were received and must be returned within 31 days.
If you wish to arrange a return of any product please follow the steps below.
Contact us via email firstname.lastname@example.org or using our Contact us form on the website or on , 01925 414739 during working hours (9:30am – 5:00pm Mon - Fri) to inform us of your wish to return a product for an exchange or refund under our money back guarantee scheme.
If you are exchanging an item a return delivery charge of £5.95 will be made to cover our postage and packaging costs.
Please note any goods returned without Return number will not be processed and will greatly delay your return.
You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. We are not able to accept the return of opened and/or part used goods.
Please note that you are under a statutory duty of care to look after the unwanted goods in your possession and any products that are to be returned under our money back guarantee policy must be kept in an 'as new' and resalable condition
We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.
If an item is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the 6% handling fee and the cost of the delivery.
If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the 6% handling fee will apply plus the cost of the delivery both to the customer and the return delivery back to us.
Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
No refunds will be given until the return goods have been received
For hygiene reasons we cannot accept the return of any groin guards, gum shields, rash guards and compression shorts/compression wear unless the item is defective.
These Products are exempt from our money back guarantee.
International orders are exempt from postage refunds